Privacy Policy
Privacy Policy
Fenatex Co., Ltd. prioritizes the protection of customers' personal data. We strive to safeguard your personal data by adhering to the Personal Data Protection Act B.E. 2562 through this privacy policy. This privacy policy elucidates the collection, usage, and disclosure of personal data, including the rights of the data subjects.
Definitions:
"Company" refers to Fenatex Co., Ltd.
"Customer" encompasses current customers as well as individuals who may become customers by purchasing and utilizing our products through any means, including purchases from physical stores or websites.
"Personal Data" pertains to information about individuals that can identify them, such as names, addresses, phone numbers, dates of birth, genders, emails, national identification numbers, or any other data that could directly or indirectly identify individuals.
"Data Subject" refers to natural persons whose personal data can be identified, whether directly or indirectly.
"Data Controller" denotes natural or legal persons who have the authority to possess or control personal data.
Use of Data:
We use the collected data for various purposes: 1.For creating and managing user accounts. 2.For delivering products and services.
3.For improving products, services, or user experiences. 4.For internal management within the company.
5.For marketing and sales promotion.
6.For after-sales service. 7.For collecting feedback.
8.For processing payments for products or services.
9.For compliance with relevant laws related to the company's operations, such as tax withholding.
10.For providing information to government agencies with lawful authority, as requested by agencies such as the National Police Bureau, Anti-Money Laundering Office, Revenue Department, or Court.
Collection of Personal Data:
Sources of Personal Data
1.The company may receive personal data from the data subject from the following sources:
1.Direct collection from the data subject: Directly collected from the data subject, such as through membership registration, customer phone calls, and emails.
2.Indirect collection from other sources: Obtained from external parties with the data subject's consent for disclosure, or from data processors instructed by the company to collect on behalf of or in the name of the company.
2.Types of Personal Data Collected:
1.Personal identification information: Name, surname, age, date of birth, nationality, national ID card number, passport, or other documents issued by government agencies that can identify individuals.
2.Contact information: Address, phone number, email, etc. 3.Account information: User accounts, usage history, etc.
4.Financial transaction data: Purchase history, credit card details, bank account information, etc.
5.Website usage information: IP address, cookie data (Cookie ID), website activity log, username, password, etc.
6.Other data: Images, videos, and any other information considered personal data under data protection laws.
Disclosure of Personal Data:
We may disclose your personal data to third parties with your consent or as permitted by law, including but not limited to:
1.Organization
We may disclose your personal data within our organization to provide and develop our products or services. We may combine information internally across the different products or services covered by this Privacy Policy to help us be more relevant and useful to you and others.
2. Service Providers
We may use service providers to help us provide our services such as payments, marketing and development of products or services. Please note that service providers have their own privacy policy.
Data Retention:
We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.
Data Subject Rights:
Subject to the Personal Data Protection Laws thereof, you may exercise any of these rights in the following:
Withdrawal of consent: If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the Personal Data Protection Laws, you have the right to withdraw such consent at any time throughout the period your personal data available to us, unless it is restricted by laws or you are still under beneficial contract.
Data access: You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we obtain your personal data.
Data portability: You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to other data controller unless not technically feasible.
Objection: You have the right to object to collection, use or disclosure of your personal data at any time if such doing is conducted for legitimate interests of us, corporation or individual which is within your reasonable expectation; or for carrying out public tasks.
Data erasure or destruction: You have the right to request us to erase, destroy or anonymize your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy; or when you request to withdraw your consent or to object to the processing as earlier described.
Suspension: You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary and we must erase or destroy your personal data pursuant to relevant laws but you instead request us to suspend the processing.
Rectification: You have the right to rectify your personal data to be updated, complete and not misleading.
Complaint lodging: You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use or disclosure of your personal data is violating or not in compliance with relevant laws.
You can exercise these rights as the Data Subject by contacting our Data Protection Officer as mentioned below. We will notify the result of your request within 30 days upon receipt of such request. If we deny the request, we will inform you of the reason via SMS, email address, telephone, registered mail (if applicable).
Advertising and Marketing:
We may send certain information or newsletter for the purpose of utilizing your preference via your email. If you no longer want to receive the communications from us, you can click the "unsubscribe" link in the email or contact us through our email.
Cookies:
To enrich and perfect your experience, we use cookies or similar technologies to display personalized content, appropriate advertising and store your preferences on your computer. We use cookies to identify and track visitors, their usage of our website and their website access preferences. If you do not wish to have cookies placed on your computer you should set their browsers to refuse cookies before using our website.
Children:
If you are under the age of 20 or having legal restrictions, we may collect use or disclose your personal data. We require your parents or guardian to be aware and provide consent to us or allowed by applicable laws. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Data Security:
We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure including administrative safeguard, technical safeguard, physical safeguard and access controls.
1.The company will determine rights regarding access, usage, disclosure, and processing of personal data, including the display or confirmation of personal data, users, or processors of personal data.
2.The company will create and maintain records of personal data processing activities to document various transactions or activities related to personal data processing.
3.In cases where the company, acting as the data controller, hires external individuals as data processors, the company will establish data processing agreements to define the scope, purpose, duties, and responsibilities regarding data protection to comply with this policy and legal regulations.
4.When transferring or transmitting personal data to another country, including storing personal data on databases in other systems, the destination country where data processors or data storage service providers are located must have data protection measures equivalent to or better than those outlined in this policy.
Data Breach Notification:
We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to the rights and freedoms of you. If the personal data breach is likely to result in a high risk to the rights and freedoms of you, we will also notify the personal data breach and the remedial measures to you without delay through our website, SMS, email address, telephone or registered mail (if applicable).
Changes to this Privacy Policy:
We may change this Privacy Policy from time to time. Any changes of this Privacy Policy, we encourage you to frequently check on our website.
This Privacy Policy was last updated and effective on 22st March 2024
Contact Information:
Company: Fenatex Co., Ltd.
Contact Address: 18/8 Phico Place, 9th Floor, Khlong Toei Nuea, Wattana, Bangkok 10110
Email Address: indigobull.inquiry@gmail.com
Contact Number: 02 654 6999
Data Protection Officer
Contact Address: 18/8 Phico Place, 9th Floor, Khlong Toei Nuea, Wattana, Bangkok 10110
Email Address: indigobull.inquiry@gmail.com
Contact Number: 02 654 6999
Note: In the event of any discrepancies or conflicts between the content in Thai language and the English-language documents, the Thai-language document shall prevail and take precedence according to our usage policy. This agreement shall be immediately effective without prior notice.